WHAT’S MY SIZE?

Please refer to the sizing chart here. Keep in mind it’s up to you to measure yourself! This is only a guideline.

CARE OF HEMP

It is best to keep the hemp dry. If you must clean, use only a minimal amount of soapy water. Hemp does not stay rigid but will gradually soften over time.

I REGISTERED BUT I CAN’T CHECKOUT

Make sure you click the activation link in your email. Your account must be activated first. The process is automated when you register. If you don’t get the activation email, fill out the contact form or catch me on live chat so I can activate your account for you.

SHIPPING AND TAX

Orders placed on a weekday typically will be shipped in 24-48 hours. Weekend orders will be shipping typically in 48-72 hours. You will be given a delivery confirmation email letting you know the item has mailed/shipped. You will receive a delivery confirmation tracking number. I mail/ship with USPS because it’s more cost effective to YOU the buyer.

I have my shipping based on USPS-generated pricing (using their API) so the price you see in the shipping area is always current. Due to changes in USPS regulations, I must ship in a protected container and because of that I am not able to offer any more discounts in rates.

Tax is charged for Ohio residents only at 6.5%.

CAN I SEND THIS AS A GIFT?

Sure you can! Just make sure that the invoice and shipping address/information is correct (and different if you are shipping directly to the person). If it is a gift, you can send an email to the address listed in invoice after checkout and email me a copy of your invoice so I can re ference it. I will not put in a packing slip, only the return address and Hemp Harbor company name. I will fold the hemp product inside the message.

WHY ARE SOME ITEMS MORE EXPENSIVE THAN OTHERS?

Items that contain glass, cowrie shells, or extensive amounts of beads or hemp are priced higher than those without. Double weaved items (like Canteloupe and Chakra) and men’s items that aren’t thick hemp use twice as much hemp as a regular necklace. Also, those with more complex knotting techniques cost more as well as they take longer to make.

RETURNS

I will refund an item if it is returned within 7 days and ONLY if the item was damaged in shipping.

PAYMENT

Due the the fact that there are so many scams and people who have no morals, I accept payment through this site through Paypal and Google Wallet . I accept all major credit cards through both venues.

Please note that you MUST complete the checkout completely, even though you may get an email. Once it says “Processing”, I have received your payment (there might be a delay between the confirmation and you actually completing the order through Paypal/Google Checkout).

Your credit card receipt will say AIBREAN or Hemp Harbor depending on payment method.

SECURITY

For your convenience, this site is protected with GeoTrust Quick SSL Premium. Your credit card information is processed through the third party applications. This site only collects addresses and other personal data.

CUSTOM REQUEST

With provided beads, necklaces start at $9, chokers start at $7, bracelets start at $5, anklets start at $4, keychains start at $2. More complex patterns will require more hemp and thus are quoted on a per-project basis as those with beads not provided by you. Otherwise if you could give me a brief description via the form I will give you a quote, then after approved, I will send a photo of it prior to your purchasing.

NO ITEM RECEIVED?

If you think you placed an order but have never received a product please let me know. I always send out a confirmation email and let you know when I ship. If you paid by eCheck, it takes several days to clear paypal.

CHRISTMAS/HIGH-VOLUME HOLIDAY ORDERS

As hard as it to know when something is going to arrive, please allow 2 weeks for standard mail and International shipping and 1 week for US – Insured, US – No Insure w/Delivery Conf.

LINK EXCHANGE REQUESTS

I do offer a link-exchange for companies of a similar nature (hemp products, non-hemp jewelry, etc.) If you are interested in a link exchange, fill out the form on the Links Page.

WHOLESALE

Yes I do offer wholesale options. If you are interested in working a wholesale deal, I ask that you fill out the contact form on the contact page in regards to any special requirements and the types of hemp jewelry needed. Call me via the button at the bottom of the contact page or fill out the contact form.